POMDI – Herramientas de Diamante, a leading industrial diamond tool manufacturer, has once again demonstrated its commitment to implementing new technologies and enhancing client relationships by upgrading its website (www.pomdi.com) and adopting the Web 2.0 philosophy.

The upgraded website’s features include a new Internet sales channel that makes all of POMDI’s products easily available to clients and allows them to track their orders on-line. This new feature, which has been implemented alongside POMDI’s Customer Call Service, makes the company one of the tool-manufacturing industry’s customer service leaders.

POMDI’s new website also includes a blog that is set to become a benchmark in the diamond tool sector. The blog will resolve visitors’ queries and help them find the best solution to their specific product requirements. POMDI’s intention is for current and potential diamond tool users to connect to the website whenever they encounter machining problems and for them to resolve those issues directly and immediately by consulting the solutions in the blog.

Use of new technologies is enabling POMDI to remodel its relationship with its clients and offer them advanced services, thereby adapting its business model to the knowledge economy and the provision of high-value-added services.

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